Signal faults, annual versus monthly pricing, unexpected charges, moving a plan to another car.
Tune to preview channel 184. If you hear audio there, the receiver and the antenna are fine and the problem is the subscription or an activation that has not landed yet. If 184 is silent too, it is almost always the antenna lead — check it is seated at both ends and that the antenna itself has a clear view of the sky rather than sitting under a roof rack or a metal sunroof surround.
An annual plan is paid once for twelve months and works out cheaper per month than paying month to month. The figures on this page are the annual cost divided over twelve months, so you can compare them fairly. Nothing is charged monthly on an annual plan.
Usually it is an introductory rate that has ended and rolled onto the standard price, or a plan that renewed on a date you had forgotten. Call us with the amount and the date it hit your statement and we will tell you which of the two it is and what your options are.
Yes, in most cases. What matters is the receiver identifier in the new vehicle, not the vehicle itself. Have the new radio ID ready when you call — it is in the radio's menu, usually under Settings or Advanced, and it is also on preview channel 0 on many receivers.
Call us and we will take it off automatic renewal for you. It stays active until the end of the period you have already paid for, so you do not lose the remainder.
Almost certainly — most vehicle receivers use the same connector. The exceptions are a handful of factory-fitted head units where the antenna is shared with the AM/FM aerial. Give us the make, model and year on the call and we will confirm it before anything is sent.
If your question is not above, it is probably specific to your vehicle or your account, which means it is faster to ask than to read. Call the support line and say what the radio or the bill is doing.
We are an independent provider of satellite radio subscriptions, hardware and setup support. We are not SiriusXM. We are not affiliated with, endorsed by or sponsored by Sirius XM Radio Inc. All brand names and trademarks referenced are the property of their respective owners.