Last updated September 2026. This policy explains what happens to your information when you browse this site, when you telephone us, and when you buy a subscription or a piece of hardware from us.
What the website itself collects
Browsing this site does not require an account and there is no login. Our hosting provider keeps standard server logs — IP address, browser type, pages requested and the time of the request — for security and reliability. Those logs are not used to build a profile of you and are not sold.
Cookies
We do not set advertising or profiling cookies of our own. WordPress may set a functional cookie if you leave a comment or sign in as an administrator. If you reached this site from an advertisement, the advertising platform may set its own cookies under its own policy, which we neither control nor read.
When you telephone us
A support call is a conversation about your vehicle and your service. We will normally ask for some or all of the following, and only what the job needs:
- Vehicle year, make, model and trim
- The receiver identifier (radio ID) shown in the radio menu
- What the radio screen is displaying, and whether preview channel 184 plays
- A name, a contact number and an email address so we can follow up
- A delivery address, if hardware is being shipped to you
Calls may be recorded or monitored for training and quality. If you would rather not be recorded, say so at the start of the call and we will note it.
Payment information
Where you buy a subscription or hardware from us over the telephone, card details are taken solely to process that transaction and are passed to our payment processor. We do not keep full card numbers, and no member of staff stores them.
We will never ask you for a password, a one-time passcode, a verification code sent to your phone, or remote access to your computer. Nobody legitimate needs those to fix a radio. If anyone asks you for them in connection with a radio or a subscription, end the call.
How long we keep things
Order and subscription records are kept for as long as we are required to keep them for tax and accounting purposes. Support notes that are not attached to an order are kept for up to twenty-four months and then deleted.
Who we share it with
We do not sell, rent or trade your information. We share it only with the parties who have to see it to complete what you asked for: our payment processor, the carrier delivering your hardware, and the service provider whose network your subscription runs on. Each handles it under their own terms.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete anything we are not legally required to keep. Call the support line or write to us and we will deal with it.
Children
This site is intended for vehicle owners. It is not directed at children under 13 and we do not knowingly collect information from them.
Changes
If this policy changes, the revised version appears here with a new date at the top.